Player Welfare & Safe Play
qq589 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress, relationship problems, or harm. This page outlines our commitment to responsible gambling and the tools available to every member on our platform.
Our Commitment
Responsible gambling is not a tick-box exercise at qq589. It is a standing operational commitment backed by real tools, trained staff, and a culture that puts player welfare above short-term revenue.
Every qq589 account must pass KYC age verification before withdrawals are processed. We cross-check submitted identification documents — including MyKad — to confirm all members are aged 21 and above without exception.
Set daily, weekly, or monthly deposit limits directly through your account dashboard. Loss limits cap how much you can lose in a defined period. Once a limit is set, it takes effect immediately and cannot be increased for24 hours.
Choose a self-exclusion period ranging from 24 hours to permanent closure. During exclusion, your account is locked, promotional communications are suspended, and access to all qq589 products is blocked until the period expires.
Set a session duration limit and qq589 will notify you when you have reached it. Regular session reminders help you stay aware of how long you have been playing, which is one of the most effective tools for maintaining healthy gambling habits.
qq589 displays your net session profit or loss at regular intervals during gameplay. These real-time reality checks are designed to give you an accurate picture of your financial position at any point during a session.
Our dedicated player welfare channel is staffed around the clock, including all Malaysian public holidays. Whether you want to set a limit, take a break, or just talk through concerns, our team is available via live chat and WhatsApp at any hour.
Strictly for adults aged 21 and above. No exceptions. KYC-verified on every account.
Age Restriction Policy
qq589 enforces a minimum age of 21 years old in accordance with responsible gambling best practices for the Malaysian market. This is not simply a registration checkbox — it is backed by mandatory KYC verification that every member must complete before any withdrawal is processed.
When completing KYC, members are required to submit a copy of their Malaysian Identity Card (MyKad) or passport. Our verification team manually reviews each submission to confirm date of birth, and accounts found to belong to individuals under 21 are immediately suspended, funds are reviewed under our Terms & Conditions, and the matter may be referred to relevant authorities.
If you are aware of a minor attempting to access or using qq589, please report it to our support team immediately at [email protected] or via live chat. We take these reports seriously and act on all credible notifications.
Account Tools
All of the following tools are available to every qq589 member at no cost and with no penalty. Access them at any time through your account settings or by contacting our support team.
Set a maximum amount you can deposit within any24-hour rolling period. Reductions apply immediately. Increases require a 24-hour cooling period before taking effect.
Cap your deposits over a 7-day rolling window. Useful for players who prefer a broader view of their spending rather than day-by-day management.
Set a hard ceiling on your total deposits for any calendar month. This is the most effective tool for players managing a fixed monthly entertainment budget in MYR.
Restrict the maximum amount you can lose within a defined period. Once reached, no further wagers can be placed until the period resets — protecting you from chasing losses.
Limit the total time you can spend on the Platform per session. When the limit is reached, you will receive a clear notification and the option to log out or take a short break.
Take a short break from gambling — from 24 hours up to 6 weeks — without fully closing your account. During this period, deposits are blocked and promotional emails are paused.
Temporarily suspend your account for a fixed period of your choosing. All access is blocked during suspension. You can request reactivation after the suspension period ends.
Exclude yourself from qq589 for between 6 months and 5 years. During exclusion, all account access, deposits, bets, and marketing are blocked. Winings generated during exclusion are forfeited.
Close your qq589 account permanently with no option to reopen. Your remaining balance will be returned to your verified payment method after any compliance review is completed.
To access any of these tools, go to your Account Settings > Responsible Gambling, or contact our support team via live chat or WhatsApp 24/7.
Self-Assessment
Honest self-reflection is the first step toward responsible gambling. If you answer "yes" to two or more of the questions below, we encourage you to use our limit tools or reach out to our support team or a professional counselling service.
Answer honestly. This is for your benefit only — your responses are not shared with qq589.
Help & Support
Whether you need to talk to someone, access professional counseling, or simply learn more about problem gambling, the following resources are available. All are free and confidential.
Malaysia's national welfare hotline. Free, confidential, available around the clock for personal crisis support including gambling-related concerns.
15999 — Free, 24/7An international responsible gambling charity providing counseling, self-help tools, and a confidential helpline. Resources are available in English and accessible online from Malaysia.
gamcare.org.ukA peer support programme for individuals affected by problem gambling. Regular meetings and an online fellowship provide community-based support with no professional fees.
gamblersanonymous.orgOur in-house player welfare team is available 24/7 via live chat and WhatsApp. We can help activate any account tool, process a self-exclusion request, or simply listen without judgement.
Live Chat — 24/7Disclaimer: The third-party organisations listed above operate independently of qq589. Their contact details are provided for informational purposes only. qq589 is not affiliated with and does not receive any compensation from these organisations.
Common Questions
qq589 pledges to always place player welfare above commercial interest. We will never send targeted promotional materials to members who have set deposit limits or entered a cooling-off period. We will always provide free, easy access to responsible gambling tools without penalty. We will maintain a dedicated player welfare team24 hours a day, 365 days a year.
We recognise that for some players, gambling can transition from entertainment to harm — and that this transition is not always obvious in the moment. Our role is not simply to process deposits and pay out winnings; it is to be a platform that actively supports the long-term wellbeing of every person who trusts us with their time and money.
For players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and every corner of Malaysia — qq589 is committed to being a platform you can trust to look out for you, not just profit from you.
Play Smart, Play Responsibly
qq589 is designed to be enjoyed responsibly. Set your limits, use our tools, and play within your means. When gambling is fun and under control, it is one of the most entertaining ways to spend an evening — whether you are following the EPL, Liga Super Malaysia, or trying your luck at live baccarat.
For players aged 21 and above only. If gambling is no longer fun, please stop and seek help. Talian Kasih: 15999 (free, 24/7, Malaysia).