Privacy Policy

1. Introduction

qq589 ("we", "us", "our", "the Platform") is an online casino and sports betting platform available at https://qq589.click, operated under an international online gaming licence. We provide live casino games, sports betting, slots, and related services to eligible members, including Malaysian players.

This Privacy Policy ("Policy") describes how qq589 collects, uses, stores, shares, and protects personal data obtained from members, prospective members, and visitors to the Platform. It also describes the rights you have in relation to your personal data and how to exercise those rights.

This Policy applies to all personal data processed by qq589 in connection with the Platform, including data collected through the website at https://qq589.click, any associated mobile applications, live chat tools, email communications, and support interactions.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. Where this Policy uses terms defined in our Terms & Conditions, those definitions apply here as well.

2. Definitions

The following definitions apply throughout this Policy:

• "Personal Data" means any information that identifies, or could reasonably identify, a living individual, either directly or in combination with other data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, or deletion.
• "Data Controller" means qq589, the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third party that processes personal data on behalf of qq589 under a data processing agreement.
• "Member" means any individual who has registered an account with qq589.
• "KYC Data" means identity and age verification documents collected as part of the Know Your Customer process.
• "Sensitive Data" means personal data that reveals racial or ethnic origin, health information, financial data, or any category of data that requires heightened protection under applicable law.
• "Cookies" means small text files placed on your device by the Platform to store session and preference information.

3. Personal Data We Collect

qq589 collects the following categories of personal data from members and users of the Platform:

3.1 Registration Data

When you create an account, we collect: full legal name, date of birth, residential address (including city and postcode), email address, mobile phone number, username, and preferred currency (MYR).

3.2 Identity Verification (KYC) Data

To comply with our licensing obligations, we collect documentary evidence of identity including copies of your Malaysian Identity Card (MyKad) or passport, proof of address (such as a utility bill or bank statement), and ownership evidence for payment methods used on the platform (e.g., screenshots showing your name on a DuitNow, Touch 'n Go eWallet, Maybank, or CIMB account).

3.3 Financial Transaction Data

We collect and record data relating to all deposits, withdrawals, and wagers made through the Platform, including transaction amounts in MYR, timestamps, payment method identifiers, and transaction reference numbers. We do not store full bank account numbers, full card numbers, or full e-wallet credential details.

3.4 Gameplay & Betting Activity Data

We record data about your use of Platform products, including games played, betting history, session duration, wagering amounts, and outcomes. This data is used for account management, responsible gambling monitoring, and regulatory compliance.

3.5 Communications Data

When you contact qq589 via live chat, WhatsApp, or email, we retain records of those communications, including timestamps, message content, and the support agent who handled your query.

3.6 Technical & Usage Data

We automatically collect certain technical data when you access the Platform, including: IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and click-path data.

3.7 Responsible Gambling Data

Where you set deposit limits, activate self-exclusion, or use other responsible gambling tools, we record those settings and any subsequent changes to ensure they are correctly applied and maintained.

4. How We Collect Your Data

qq589 collects personal data through the following methods:

• Direct submission: Information you provide when registering, completing KYC, making deposits or withdrawals, or contacting support.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you interact with the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from risk management partners; payment verification data from payment processors including FPX, DuitNow, and e-wallet operators.

5. Data Processing & Use

qq589 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your qq589 account, processing logins, and updating account preferences.
Payment Processing	Processing MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong.
Identity Verification	Conducting KYC checks to confirm your age (21+), identity, and payment method ownership as required under our gaming licence.
Regulatory Compliance	Meeting obligations under our international gaming licence, including AML monitoring, transaction reporting, and player record-keeping.
Fraud & Security	Detecting and preventing fraud, account takeover, money laundering, and other prohibited activities.
Responsible Gambling	Monitoring gameplay patterns to identify at-risk behaviour, enforcing deposit limits and self-exclusion settings, and fulfilling player welfare obligations.
Customer Support	Responding to your queries, resolving complaints, and improving our support processes based on interaction history.
Platform Improvement	Analysing aggregate usage patterns to improve platform performance, game selection, and user experience.
Marketing Communications	Sending promotional emails and offers where you have consented to receive them. You may opt out at any time.

6. Legal Basis for Processing

qq589 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under your membership agreement, including account operation, payment processing, and gameplay delivery.
• Legal obligation: Processing required to comply with our international gaming licence obligations, including KYC, AML monitoring, and regulatory reporting.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and business analytics, where these interests are not overridden by your rights and freedoms.
• Consent: Processing of data for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small data files placed on your device when you visit the Platform. They allow the Platform to remember your session, preferences, and certain usage patterns across visits. qq589 also uses similar technologies including web beacons and local storage objects.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function, including session management, login authentication, and security tokens. These cookies cannot be disabled without impacting Platform functionality.
• Performance & Analytics Cookies: Used to collect aggregate data about how members use the Platform, helping us identify performance issues and improve user experience. Data collected is anonymised where possible.
• Functional Cookies: Remember your preferences such as language settings, preferred display options, and responsible gambling tool configurations.
• Marketing Cookies: Used with your consent to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You may opt out by adjusting your browser settings.

7.3 Managing Cookies

You may adjust your browser settings to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the Platform, including your ability to log in and place bets. Instructions for managing cookies are available through the help section of your web browser or device settings.

8. Data Sharing & Disclosure

qq589 does not sell, rent, or trade your personal data. We may share personal data with the following categories of third parties only where necessary and under appropriate data protection agreements:

• Payment Processors: To facilitate deposits and withdrawals via supported Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong.
• KYC & Identity Verification Providers: Third-party services that assist in verifying member identity and age in compliance with our licensing requirements.
• Fraud Detection & Risk Management Partners: Providers that help identify suspicious activity, prevent account takeover, and monitor for AML risk signals.
• Game Software Providers: Licensed game studios whose products are integrated into the qq589 Platform. Data shared is limited to what is necessary to deliver gameplay and record results.
• IT Infrastructure & Cloud Providers: Hosting and database providers who store Platform data under contractual data processing agreements that require compliance with applicable data protection standards.
• Regulatory Authorities: Where required by our gaming licence obligations, applicable law, or court order, qq589 may disclose member data to licensing regulators, law enforcement agencies, or financial intelligence units.

All third parties who receive personal data from qq589 are required to process that data only for the specific purposes for which it was shared and to maintain appropriate technical and organisational security measures.

9. International Data Transfers

As qq589 operates under an international gaming licence, some personal data may be processed by servers or service providers located outside Malaysia. When personal data is transferred internationally, qq589 ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those governing our own processing activities.

By using the qq589 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia. qq589 takes reasonable steps to ensure that all such transfers are conducted securely and in accordance with applicable data protection requirements.

10. Data Retention

qq589 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory obligations. The following general retention periods apply:

• Account registration and KYC data: Retained for the duration of your active membership and for a minimum of 5 years following account closure, in accordance with our gaming licence anti-money laundering requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required for financial compliance and audit purposes.
• Gameplay and betting history: Retained for 5 years following account closure or the date of the last recorded activity, whichever is later.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless retention for a longer period is required in connection with an unresolved complaint or legal matter.
• Marketing consent records: Retained for the duration of your membership and for 1 year following opt-out, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with qq589's internal data disposal procedures.

11. Your Rights

As a member of qq589, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of Access: You may request a copy of the personal data qq589 holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our regulatory retention obligations.
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances, such as where accuracy is contested or processing is unlawful.
• Right to Data Portability: You may request a copy of personal data you have provided to qq589 in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to qq589's right to demonstrate compelling grounds for continued processing.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

Please note that some rights may be limited where retention or continued processing is required by law, regulatory obligation, or to establish, exercise, or defend legal claims.

12. Data Security

qq589 implements comprehensive technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, and disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data, including KYC documents and payment identifiers, on access-controlled servers.
• Role-based access controls ensuring that internal staff can only access personal data necessary for their specific operational function.
• Regular penetration testing and vulnerability assessments of Platform infrastructure.
• Two-factor authentication enforcement for member accounts and internal administrative systems.
• Formal data breach response procedures, including notification protocols where a breach is likely to result in risk to affected individuals.

While qq589 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is entirely secure. You are also responsible for keeping your account credentials confidential and for promptly notifying us of any suspected unauthorised access to your account.

13. Minors

qq589 is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is enforced through our KYC process on all accounts before withdrawal is permitted.

If qq589 discovers that personal data has been collected from an individual who is under 21 years of age, the account will be immediately suspended, any funds will be reviewed in accordance with our Terms & Conditions, and the personal data in question will be securely deleted. If you believe that a minor has registered an account with qq589, please contact us immediately at [email protected].

14. Third-Party Platforms & Links

The qq589 Platform may contain links to or integrations with third-party services, including payment processors and licensed game studio interfaces. These third parties operate under their own privacy policies, and qq589 is not responsible for the data practices of any third-party service.

When you interact with a third-party service through the Platform — for example, when completing a payment via your Maybank or Touch 'n Go eWallet account — that third party processes your data in accordance with its own policies. We recommend reviewing the privacy policies of any third-party service you use in connection with qq589.

15. Policy Amendments

qq589 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify affected members via email or an in-platform notification.

Your continued use of the qq589 Platform after the updated policy becomes effective constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please cease use of the Platform and close your account. We recommend reviewing this page periodically — at least once every 3 months.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by qq589, please contact us through the following channels:

We aim to acknowledge all privacy-related requests within 5 business days and to provide a substantive response within 30 days. For complex requests involving large volumes of data or requiring legal review, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.